Insights Driven Operation Transformation (IDOX)
Organizations need to gather #data & do a lot of analysis on it. The idea of this #hackathon was to build the IDOX framework using #appian in order to understand data, capture insights & track the transformation. However, there were few challenges to be addressed, namely:
- How do we gather meaningful #data in order to provide insights.
- Whom to gather the #data from and what is the methodology for that.
- Which data is important of all the #data that is available.
- How to convert #data into meaningful business value to address the pain points.
- How do we prioritize these into recommendations, #transformation initiatives across various processes, people & #technology.
- Most importantly, how to constantly monitor #transformation.
Some of the key features of the IDOX framework were:
Discover
- Identify Ops areas.
- Roll out surveys.
- Gather insights.
- Prioritize initiatives.
- Identify from Whom to gather the data & what & how to gather data.
Benchmark
- Prioritize the areas that needs to be addressed.
- Identify the tools that are required.
- Identify the tech drivers.
- Define business, operations & their strategies.
- Benchmark As-Is.
Strategize
- Goals + KPI definitions (To-Be Goals)
- Prepare business case.
- Business, finance implementation plan.
- Prioritize the insights.
- Replace / enhance / train – suggesting recommendations.
- Board approvals.
Implement
- Kick off identified initiatives.
- Implement within the stipulated time frame.
- Project tracking.
- Compare the As-Is Vs To-Be.
Measure & Monitor
- Re-roll surveys.
- Refine benchmarks.
- Measure & monitor the As-Is Vs Current.
- Gather CSATs.
- Trend matching.
- MIS, Reports.
IDOX framework used #appian #dashboards and unify data using multiple systems using #datafabric . #ai will be an integral part of this solution in the future to measure #predictability and reach for the real world applications.
The “IDOX” framework was conceptualized & built in just 2 weeks using the power of #appian .
This brings to the end of this series which showcased 5 amazing solutions that we built in our Yexle Winter Hackathon 2023. Hope you found it useful and interesting. Feel free to reach out to us should you have any questions.
