Partner Portal

Raghava Prasad | VP - Offshore Delivery and Customer Success | Jan 2023

Partner Portal built using appian lowcode platform.This solution was ideated by our team in the Minion Café during a recent appian event in Europe.

The idea was to build this solution using appian which will:

  • Enable software product companies to track and trace the increasing demand for their product’s certifications.
  • Predict balance the demand in producttraining certifications across geographies.
  • Have a mechanism to report on enablement KRAs.
  • Track enhance the education partner’s efficiency.
  • Meet the partner’s demands on training & certifications

Some of the key features of this hackathon were:

1.KPIs & KRAs:

For the Certifying Product Company:

  • View demand by Region / geography
  • Vouchers required / given to partner (Education / Non-Education partners)
  • Voucher Requests.
  • Upcoming Education License expiry details

For the Education Partner:

  • Voucher by Region (partner-specific).
  • Certification Status.
  • Training effectiveness.
  • Placement Effectiveness (trained & transferred to other partners / customers).

2.Actions:

For the Certifying Product Company:

  • Add Education Partners Across Geographies.
  • Auto Notify Education Partner license expiry.
  • Voucher requests as tasks
  • Email Q&Qs directly from company

For the Education Partner:

  • Request New Trainer Enablement
  • Request new set of vouchers.
  • Raise New Enablement Opportunity (for other partners / customers)

3.Other activities:

  • Conversation history for every request

Some of the benefits from this appian solution include:

  • Complete automation of the certification processes
  • demandplanning for training & certification
  • Alerts on newer opportunities for certifications
  • certificationprogram management
  • Vouchers' management
  • Increase in operationalefficiency.
  • Track an organization’s CoE & enablement processes.