Why Operationalising AI Is the Next Big Step in Process Automation

Why Operationalising AI Is a Game Changer

AI provides the clearest value when it's operationalised, not as a stand-alone add-on, but embedded at the heart of the business. Research shows organisations using process-centric AI can reduce cycle times by up to 60%, with 70% of top-performing companies now integrating AI into their workflow platforms to increase speed, compliance, and insight.

Process automation powered by AI and low-code is enabling business to:

• Accelerate the capture and validation of data from documents, emails, or portals, cutting onboarding, claims, and compliance processes from weeks to days.
• Route cases and queries dynamically based on risk, customer history, or urgency, improving service levels and productivity.
• Detect and flag anomalies for proactive risk management, helping future-proof compliance efforts.
• Give business teams easy-to-use tools to reconfigure workflows, add new automations, or test AI models without waiting months for IT deployment.

Appian: The Platform for Integrated, Scalable, Trusted AI

What sets Appian apart is its ability to unify processes, people, and data—within a single, secure, governed environment. Companies that have made the shift to Appian's unified process automation platform consistently report:

• Faster delivery: with low-code development, new digital offerings and internal automations are built up to 10x faster than with legacy platforms.
• Embedded governance: each process and AI decision is tracked and auditable, essential for industries facing ever-evolving regulations and compliance mandates.
• Scalability and flexibility: Appian makes it easy to start small (for example, with automated document classification or triage) and scale automation across new business lines and regions as value is proven.
• Agentic AI: Appian's new agentic capabilities empower organisations to create AI-driven agents that orchestrate complex activities across systems, continually adapting to the needs and rules of your business.

Yexle: Delivering Impactful Transformation with Appian

Selecting the right partner is as critical as choosing the right platform. With a 100% focus on Appian and more than 120 successful projects worldwide, Yexle helps organisations move from digital aspiration to measurable business improvement:

How Yexle Addresses Transformation Challenges:

• End-to-end services: From initial process mapping and ROI modelling through Appian solution design, integration, and ongoing optimisation, delivering seamless transformation without the “handoff” risk.
• Pre-built accelerators for rapid deployment—reducing project timeframes and cost, with industry models for finance, insurance, and public sector.
• Compliance-first mindset: Our governance and GRC solutions build audit, control, and transparency directly into every workflow, reducing regulatory risk.
• Deep technical expertise: ISO:27001 and CEP certifications plus hands-on experience in cloud, hybrid, and on-premise Appian deployments.
• Global reach, local insight: With offices in the UK, Europe, North America, India, and Australia, our consultants understand local and international business drivers.

Making Business Outcomes the Metric for Transformation

Real organisations report real benefit:

• Financial services firms using Appian have cut costs by up to 50% while slashing onboarding times from weeks to hours.
• Automated compliance checks built into process logic drive accuracy rates above 95%—creating a culture of audit-readiness and control.
• Complex, manual workflows (like ESG data analytics, customer service escalation, or loan processing) are harmonised and orchestrated, bringing visibility and speed to the entire organisation.

Start Your Next Chapter

If you're looking for digital transformation that doesn't just “tick the box” but actually delivers enterprise-level results, explore how Yexle's Appian process transformation services can create rapid, sustainable impact for your business.

Ready to see operational AI in action? Learn more about Yexle's dedicated Appian partnership and the business results possible when process, AI, and governance unite.

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AI That Works Within the Process

There's no shortage of AI tools on the market. But most businesses don't need standalone AI, they need AI that works where their people work, embedded into everyday decisions and actions. That's exactly where Yexle and Appian come in.

Using Appian's native AI capabilities, we help clients:

• Extract insights from documents in real-time (e.g. contracts, invoices, claims)
• Build AI-driven triage for case intake and routing
• Use generative AI to summarise complex information
• Enhance decision-making with predictive models
• Apply AI to improve compliance, reduce manual work, and cut turnaround time

And because it's all within the Appian platform, you get built-in governance, full auditability, and no AI silos.

Trust, Control and Enterprise-Grade AI

One of the biggest barriers to adopting AI in the enterprise is control. With Appian, and with Yexle's guidance, organisations can deploy AI in a way that is secure, explainable, and aligned with existing governance frameworks.

We help clients design AI-enhanced processes that are:

• Auditable: every AI output is tracked and transparent
• Governed: central control over where and how AI is used
• Composable: use AI alongside rules, RPA, and human decisions
• Scalable: start with one use case and scale as you go

We've seen clients make huge gains simply by introducing AI into one well-chosen process like document classification, or risk-based prioritisation and then scaling from there.

Don't Just Experiment. Operationalise.

The reality is: AI pilots don't move the needle. Operational AI does.

At Yexle, we don't treat AI as a science experiment. We embed it into process architecture, leveraging capabilities like data fabric and workflow logic, so it becomes part of how your business runs every day.

Whether you're using Appian AI Skills, integrating with Azure OpenAI, GCP, or building your own models, we can help you move from idea to impact securely, quickly, and with business results in focus.

Ready to Build Smarter?

If you're exploring how to use AI more meaningfully in your business whether it's in onboarding, case management, compliance or customer service let's talk. We can show you how to start, prove value quickly, and scale responsibly.