From 4 Hours to Under a Minute

A 98% reduction in suspicious transaction assessment time, delivered for a Canadian financial services organisation

OVERVIEW

Yexle partnered with a global financial institution to revolutionise suspicious transaction investigation process using Appian’s low-code case management and automation platform. By eliminating manual bottlenecks, we helped reduce investigation time from four hours to under a minute - a transformation that significantly minimised regulatory risk and operational overhead.

Benefits

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seconds to gather all data needed for an investigation

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systems integrated into a single location for seamless data collation

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reduction in the risk of financial fines

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less time required to complete an investigation

ABOUT THE CLIENT

A leading Canada-based multinational insurance and financial services company, serving millions of customers worldwide. With a strong regulatory focus, the company handles a high volume of financial transactions requiring strict compliance and prompt reporting.

CHALLENGE

Our client faced a mounting operational challenge. A growing backlog of suspicious transaction alerts demanded investigation, but the manual process of gathering and verifying data was taking up to four hours per case. Investigators were forced to pull data from multiple systems with limited visibility into how the data sources were related, slowing down analysis and response. The stakes were high - delays in reporting to regulatory authorities risked severe financial penalties.

REQUIREMENTS

To address the issue, our client needed a unified solution that could:

Manage the end-to-end workflow of suspicious transactions - from alert to investigation and final reporting
Seamlessly collate transaction data from six disparate systems
Automatically generate and submit reports to regulatory bodies

SOLUTION FEATURES

A modern, user-friendly investigation workflow powered by Appian
ETL, API and Data Fabric integrations to unify data from multiple sources into a single location
AI-powered document analysis with OCR, Word and PDF ingestion to assist with decision-making
Excel and JSON data ingestion for seamless data onboarding
Automated reporting to FinTrac, Canada's financial intelligence unit
Full Audit trail with complete case history and decision logging across all AI-assisted actions
Real-time process monitoring and performance insights via Process HQ
Centralised Records management for a single, end-to-end source of truth

WHY YEXLE

Yexle was selected for its deep expertise in Appian delivery, proven track record in solving complex enterprise challenges, and a unique blend of speed and precision. As a Premier Appian Partner, Yexle combines powerful low-code capabilities with a commitment to excellence in every stage of the project lifecycle - from planning to post-deployment.

Our proprietary methodologies - including rapid prototyping, agile delivery frameworks, and regulatory-first solution design - enabled a move from a fragmented manual process to a streamlined, automated investigation workflow in record time.

With a focus on compliance, scalability, and performance, Yexle ensured the solution not only met immediate regulatory demands but also future-proofed operations.

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