Beyond the Build: How Yexle's Managed Services Unlock Long-Term Value

Tim Wilderspin | AVP Sales, EMEA | Jan 2026

For many organisations, the story of digital transformation doesn't end at go-live in fact, that's where the real test begins.

Platforms like Appian bring speed, agility, and efficiency to business operations. But studies show that up to 70% of IT resources are consumed by maintenance and support tasks such as patching, upgrades, monitoring, and troubleshooting. The result? Strategic initiatives stall, customer expectations outpace delivery, and the ROI curve begins to flatten far earlier than anticipated. This is the hidden challenge for organisations today: how to protect the value of their technology investment while sustaining momentum for the future.

Why “Run” Is as Critical as “Build”

The implementation phase is just the beginning. The post-go-live, or “run” phase, determines whether digital transformation efforts continue to deliver measurable value or gradually lose impact.

Key challenges include:
  • Performance and reliability: Even brief outages can cost millions in revenue or erode trust. Gartner estimates downtime costs businesses an average of $5,600 per minute.
  • Regulatory change: In banking, insurance, and the public sector, policies and compliance rules evolve constantly. Applications must adapt quickly, or organisations risk penalties.
  • Customer expectations: Slow apps or inconsistent service delivery frustrate users and harm customer loyalty.
  • Resource constraints: When IT teams are consumed by support tickets and patching, innovation slows dramatically.
  • In short: launching an app isn't enough — sustaining and evolving it is what drives long-term digital transformation resilience.
Industry Perspectives: Why Post-Go-Live Matters Everywhere
Banking & Financial Services

Banks depend on Appian for mission-critical workflows such as onboarding, loan origination, compliance reporting, and dispute management. Even short service interruptions can freeze revenue streams and attract regulatory attention. Continuous monitoring, audit-ready reporting, and change agility are not optional — they're business imperatives.

Insurance

For insurers, claims management and policy servicing define customer loyalty. During surge events such as natural disasters, systems face intense spikes in demand. If platforms cannot scale or adapt, insurers risk delayed claims processing, increased fraud exposure, and dissatisfied customers. Resilient managed services ensure continuity even in crisis.

Public Sector & Education

Government agencies and education institutions increasingly rely on Appian to deliver citizen and student services. When portals go down or respond slowly, public trust is undermined. A strong post-go-live strategy ensures accessibility, compliance with retention policies, and the agility to respond to shifting public priorities.

Healthcare & Manufacturing

In healthcare, Appian is often used for patient case management, compliance tracking, and operational workflows. In manufacturing, it may power supply chain visibility and quality management. In both industries, downtime directly impacts outcomes, whether patient safety or production efficiency. Managed resilience ensures uninterrupted delivery and regulatory compliance.

What Good Looks Like in the Run Phase

Organisations that excel in the run phase share common traits:

  • Operational resilience: Proactive monitoring and performance tuning prevent disruptions before they occur.
  • Agility at scale: Frequent, low-risk changes ensure systems evolve with business needs.
  • Knowledge retention: Critical expertise is documented and embedded, not lost with staff turnover.
  • Measurable outcomes: Service levels and business KPIs are tracked continuously, ensuring accountability and improvement.

According to Forrester, organisations using low-code platforms achieved 289% ROI over three years — but only when investments were paired with ongoing optimisation.

The Role of Managed Services

Our approach uses Appian's Process HQ to :

  • A structured Managed Services model provides the framework to achieve this. It shifts focus from reactive fixes to continuous enablement and resilience.
  • Internal teams are freed from operational burdens and can focus on innovation.
  • Platform stability is maintained through proactive monitoring and performance tuning.
  • Regulatory and compliance requirements are consistently met through structured governance.
  • Incremental enhancements flow into production without delays or risk-heavy releases.

It's not just about outsourcing IT tasks — it's about embedding resilience, agility, and scalability into the heart of digital operations.

Yexle's Beyond the Build Approach

At Yexle, we describe this philosophy as Beyond the Build.

We don't just deliver platforms. We stay with organisations to run, optimise, and evolve them, ensuring transformation doesn't plateau after go-live.

  • With Yexle Managed Services, organisations benefit from:
  • Freeing up teams for strategic initiatives
  • Faster delivery of enhancements and new features
  • Reduced risk of outages or compliance failures
  • Maximised ROI on Appian investments
  • A trusted partner with deep Appian expertise
Final Thought

For organisations investing in platforms like Appian, the real question is not “Can we implement it?” but “How do we sustain and evolve it fast enough to remain competitive?”

A strong post-go-live strategy ensures that digital transformation delivers not just immediate wins, but long-term resilience and growth.

That's the promise of managed services: moving 'beyond the build' to ensure your platform continues to work harder for your business, year after year.

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